Customer satisfaction is my absolute priority: I paint because it makes me happy and it is my hope that my artworks spread a little of that happiness. Therefore, if for any reason you are dissatisfied with your purchase, please contact me as soon as possible at juliaannfield@gmail.com or through my Contact page to let me know what the issue is, and I will do my utmost to resolve the matter. 

If you should ultimately decide not to keep the work, I will refund your payment in full provided that it is returned to me in its original condition within 14 days. It would, however, be your responsibility to ship the painting under the same conditions / packaging and pay the return shipping costs / insurance etc.

In the unlikely event of your purchase being damaged during shipment, please record any such damage when signing the delivery receipt, email me photos of the damage for insurance purposes as soon as possible at juliaannfield@gmail.com, and return the parcel to me. A refund (or replacement) would be arranged once I had the photographic proof and received the damaged goods back.

I do hope that my careful packaging and choice of the Royal Mail for shipment prevents this ever becoming an issue for you.

Artworks are dispatched within 3 working days from payment clearing in full using Royal Mail First Class Signed For. A message is sent when the parcel is dispatched, supplying a tracking number enabling the status of its progress to be checked. Royal Mail aims to deliver within 1-2 working days.

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Please contact me directly if you would like this work shipped abroad.

Artwork becomes the property of the buyer. 
The artist retains copyright.